filabola Platform Privacy Notice

We collect your email, phone number, and government ID when you create a filabola account, and we describe here how we store and protect that data. This notice outlines what information we gather, how we use it, which processors handle it on our behalf, and what rights you hold over your data. We do not sell personal information to third parties; we use it only to verify your account, process deposits and withdrawals, investigate disputes, and communicate with you about your account.

Our filabola platform operates in supported jurisdictions where local law permits. Data protection standards vary by location, and our practices comply with applicable regulations in each region where we offer service. If you are located outside a supported region, we restrict your access and do not retain your data longer than necessary to process deletion requests.

What We Collect and How We Use It on filabola

When you register with filabola, we collect your full name, email address, phone number, date of birth, and residential address. During account verification, you provide a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, rental agreement, or official letter). We store these documents securely and do not share them except where required by law enforcement or financial regulators.

We collect transaction data: every deposit, withdrawal, and wager on filabola is logged with timestamp, amount, payment method, and game or market name. We use this data to settle accounts, detect fraud, and comply with anti-money-laundering requirements. We also collect technical data: IP address, device type, browser version, and session duration. This helps us prevent unauthorized access and optimize our mobile app experience across weak networks and strong connections alike.

We do not use your data for marketing outside filabola. We do not build profiles to predict your behaviour or sell data to advertising networks. We contact you only about your account—forgotten password recovery, deposit confirmation, or support replies.

Third-Party Processors and Data Security

Our filabola infrastructure relies on cloud servers hosted outside Indonesia. These servers may be located in Singapore, the United States, or the European Union, depending on which service we use. We contractually bind all processors to protect your data to our standard. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet) never store full payment details on filabola—they only confirm that a transaction succeeded or failed.

We encrypt all stored passwords and sensitive account details. We do not retain payment card numbers or PIN codes.

We keep your data for as long as your account is active. If you close your filabola account, we retain transaction records and identity documents for seven years to comply with anti-fraud and tax regulation. After seven years, we delete or permanently anonymize your records.

Your Rights and Contact Information

You can request access to all personal data filabola holds about you, and you can ask us to correct inaccuracies or delete your account entirely. To exercise these rights, contact our support team via live chat, email, or our support portalWe respond within ten business days, or within your local jurisdiction's required timeframe if it is shorter.

We use cookies on filabola to remember your login session and preferences. These cookies are essential for the platform to function; we do not use tracking cookies for third-party analytics. You can clear cookies from your browser at any time, though this will log you out of filabola.

If you have questions about this notice or our data practices, contact our compliance team at filabola supportWe maintain support in English and local languages, and our team responds during business hours, including around holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi when our support schedule may be reduced. Our privacy practices remain consistent across all regions where filabola operates, regardless of local variations in regulation.

Data Across filabola Markets

We apply the same privacy standards whether you wager on Liga 1 fixtures, place bets at our live-dealer blackjack studios, or play slots on our platform. Your gaming activity generates transaction records that we store alongside your identity data, but we do not sell betting patterns or game preferences to any third party. If you use filabola across multiple devices (mobile app, web browser), we link your sessions to a single account for security and to prevent duplicate verification.

Our policies remain consistent across all supported cities and regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang, wherever filabola is available under local law. This notice is current as of today and may be updated to reflect changes in our practices or in applicable law. We notify you of material changes by email or in-app notification before they take effect.